Review our Hassle Free IT Services Plans and see how we offer the best value in IT Support. We
guarantee to beat and match any competitors pricing for like for like services and features.
Our Platinum Hassle Free IT Service plan offers the best value, with
predictable cost, unlimited support for one flat monthly fee that is
guaranteed to be less than your in-house IT support labor.
FEATURES
ONDEMAND
BRONZE
SILVER
GOLD
PLATINUM
Emergency Response Time
4-6 hours
3 hours
2 hours
1 hour
1 hour guaranteed
On-site scheduling of technician
3-4 days
2-3 days
1-2 days
Next Day
Same day
Phone and Remote Support Sessions / per minute
$25 / 15 min.
$22 / 15 min.
1st 10min’s
per device included
1st 15 min’s
per device included
Unlimited Included
24-7 Remote Monitoring
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Included
Included
Included
Included
• Server stability and performance
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Included
Included
Included
Included
• Notification of unusual events
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Included
Included
Included
Included
• Daily back up monitoring
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Included
Included
Included
Included
• Daily firewall monitoring
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Included
Included
Included
Included
FEATURES
ONDEMAND
BRONZE
SILVER
GOLD
PLATINUM
Executive Summary Monthly Report
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Included
Included
Included
Included
Virus Definition Updates
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Included
Included
Included
Included
Unlimited Remote Patch Mgmt.
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Included
Included
Included
Included
Online custom client portal
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Included
Included
Included
Included
Creation of AUP (acceptable user policy)
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Included
Included
Included
Daily system status e-mail
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Included
Included
Included
Quarterly review and planning meeting
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Included
Included
Included
Monthly on-site audit and network tune-up
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Included
Included
Client access to Virtual System Administrator for remote control and access to network
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Included
Included
Included
Unlimited software upgrades*
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Included
Included
Spyware monitoring and removal
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Included
Included
Adding and removing users
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Included
Included
Recovery of server in case of complete disaster
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Included
Installation of new hardware and software*
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Included
Virus REMOVAL and cleaning
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Included
Included
Included
Included
Loaner PC/Server
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Included
Vendor liaison*
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Included
Shopping and ordering warranty parts*
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Included
100% No-Hassle Guarantee
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Included
Included
Included
Included
”*” Does - lude the cost of hardware or software